Negotiation

Mark Leyshon
This virtual workshop will enable participants to learn from experienced practitioners and develop a range of approaches which suit their own style and the situations they face. Th...

Service User Engagement

Joe Blunden
This two-hour webinar will provide an introduction to the key aspects of effective engagement with service users.We will first explore the benefits of service user engagement bef...

Driver diagrams in quality improvement

Mike Davidge
If we want to improve some aspect of our service, we must first appreciate how it currently works. If we dive straight in and start changing things, we could make it worse, n...

Chairing a meeting

Caroline Dove
This webinar provides an introduction to organising and running productive meetings. It will be especially useful for those who want to ensure full participation and commitment fro...

Interview Skills for Interviewers

Sue Kong
This 1-hour webinar is a good refresher for those who are experienced in running your interview panel or those who are new to interviewing. The course does not cover recruitment pr...