Presenting with confidence

Marian Hubbell
This 1.5-hour online workshop aims to support you in developing your ability and confidence to deliver professional presentations.It will provide practical guidance on creating p...

Flow 1 Introduction to Demand and Capacity

Mike Davidge
This interactive two-hour webinar, the first of three on this topic, will address this vital question: Why do queues form? So, if you have an interest in making your workflow...

Report writing

Mark Leyshon
This webinar is for you if you want an introduction to report writing. This session is for those with little or no training in report writing, those who have taken on a role requ...

7 steps to measurement for improvement

Mike Davidge
In this one-hour webinar, we will help you answer two important questions. Have the recent changes I've made to my service made a difference? How can I track the impact...

Intro to process mapping

Nicola Chandler
You’ve identified a problem in your service; things aren’t going quite to plan, and you know that they could be better. You would like to improve the patient experience...