Diagnosing the Problem

Mike Davidge
This webinar will help you answer a critical question: What is really causing my problem? Why do I need this you may be thinking, I know what to do. Do you really? ...

Human Factors Advanced

Lydia Lofton
Human Factors and Ergonomics in Healthcare Practice.This session will explore human factors from the lens of sociotechnical system interactions. We will discuss how to analyse an...

What is lean thinking?

Nicola Chandler
At the heart of lean thinking is the philosophy of continuous improvement; it is a belief that improvement is everyone’s role throughout the whole organisation. Within the 5 ...

Supporting your team to do improvement

Andy Mitchell
We all want to improve the services we provide, and we each playan important role in bringing about real improvements for our patients and the public.Managers play a ...

Driver diagrams in quality improvement

Mike Davidge
If we want to improve some aspect of our service, we must first appreciate how it currently works. If we dive straight in and start changing things, we could make it worse, n...