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What is lean thinking?

Nicola Chandler
At the heart of lean thinking is the philosophy of continuous improvement; it is a belief that improvement is everyone’s role throughout the whole organisation. Within the 5 ...
  • 17 May 2024
  • 13:30 (1.5 Hours)
  • Online
  • Members only

Supporting your team to do improvement

Andy Mitchell
We all want to improve the services we provide, and we each playan important role in bringing about real improvements for our patients and the public.Managers play a ...
  • 20 May 2024
  • 11:30 (1 Hour)
  • Online
  • Members only

Negotiation

Mark Leyshon
This virtual workshop will enable participants to learn from experienced practitioners and develop a range of approaches which suit their own style and the situations they face. Th...
  • 20 May 2024
  • 14:00 (1.5 Hours)
  • Online
  • Members only

Service User Engagement

Joe Blunden
This two-hour webinar will provide an introduction to the key aspects of effective engagement with service users.We will first explore the benefits of service user engagement bef...
  • 22 May 2024
  • 10:00 (2 Hours)
  • Online
  • Members only

Driver diagrams in quality improvement

Mike Davidge
If we want to improve some aspect of our service, we must first appreciate how it currently works. If we dive straight in and start changing things, we could make it worse, n...
  • 23 May 2024
  • 09:30 (1 Hour)
  • Online
  • Members only

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