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Quality and service improvement

Getting started with your QI journey

All NHS organisations should be focused on continually improving the quality of care for people using their services. This webinar will give an intro to QI, including improving the safety, effectiveness and experience of care.

 

 
Date Tuesday, 09 April 2024 14:00 PM - 15:00 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details 1 hour webinar
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Radio140 people viewed this event
This event has already taken place, but you can watch the recording and download resources below.

What you'll learn

  • What do we mean by QI, and how can we recognise opportunities for improvement
  • How does QI differ from other approaches
  • Who should you involve at the start of your Quality Improvement?
  • How the Model for improvement can help you
  • Creating the conditions for success

Who is this webinar for?

This short webinar is aimed at all those interested in quality improvement in healthcare. No previous QI experience is needed, and this is suitable for all levels of staff, clinical or non-clinical. This is a great first step on your QI journey.

Lead facilitators

Andy Mitchell

Andy is Assistant Director at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally.

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areas, becoming a Service Lead and Advanced Nurse Practitioner.

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques.

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.

Resources