09 April 2024
14:00 - 15:00
1 hour

MS Teams
Online video conferencing

An introduction to using Quality Improvement (QI) to bring about change and improvement

  • What do we mean by QI, and how can we recognise opportunities for improvement
  • How does QI differ from other approaches
  • Who should you involve at the start of your Quality Improvement?
  • How the Model for improvement can help you
  • Creating the conditions for success

Benefit to the organisation.

Now, more than ever, local and national NHS leaders must focus on improving quality and delivering better-value care. All NHS organisations should be focused on continually improving the quality of care for people using their services. This includes improving the safety, effectiveness and experience of care.  Quality Improvement involves the use of methods and tools to continuously improve the quality of care and outcomes for patients.

Who should attend

This short webinar is aimed at all those interested in Quality improvement in healthcare.  No previous QI experience is needed, and this is suitable for all levels of staff, clinical or non-clinical.  This is a great first step on your QI journey.


Lead facilitator

Andy Mitchell  

Andy is Co-Production Manager at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally. 

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areasbecoming a Service Lead and Advanced Nurse Practitioner.   

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques. 

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.   

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