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Quality and service improvement

Diagnosing the problem

This webinar will help you answer a critical question: What is really causing my problem? Why do I need this you may be thinking, I know what to do. Do you really? Many change projects fail because they address the wrong problem or simply borrow solutions from elsewhere.

Date Thursday, 25 April 2024 15:00 PM - 16:00 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details 1 hour webinar
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Radio126 people viewed this event
This event has already taken place, but you can watch the recording and download resources below.

Who is this webinar for?

This webinar is recommended for anyone with a problem that needs addressing and is prepared not to jump straight to a solution.

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Resources



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