Skip to main content
Quality and service improvement

Diagnosing the Problem

This webinar will help you answer a critical question: What is really causing my problem?  Why do I need this you may be thinking, I know what to do.  Do you really?  Many change projects fail because they address the wrong problem or borrow solutions elsewhere.  Learn about some simple tools that will help you diagnose your problem, thus giving you the best chance of getting it right. 

Date Thursday, 03 April 2025 14:00 PM - 15:00 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
Sign In
Radio11903 people viewed this event

What will you learn

  • Why you need to understand your problem before solving it.
  • What are 7 simple tools that will help you solve 95% of your problems?
  • When and how you might use each diagnostic tool.

Who is this course for

This webinar is recommended for anyone with a problem that needs addressing and is prepared not to jump straight to a solution.

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Sidney Beech

Sid joined NHS Elect in 2023 and has worked in both Acute and Community settings in the NHS in a range of roles including insights, patient safety, quality improvement and education. Sid is a member of the QI Faculty at NHS Elect and delivers a range of quality improvement training, workshops, strategy development and more.

Some of Sid’s recent accomplishments include leading on the national co-design of the Quality Coach Development Programme in partnership with 43 other healthcare leaders from across the UK and Ireland. This programme provides a national benchmark for QI coach capability building, and has been adopted throughout the country. Prior to this, Sid set up and delivered the first Master’s degree programme for Quality Improvement and Patient Safety in England, delivered jointly by Northampton General Hospital and the University of Northampton. As well as a Senior Lecturer for this programme, Sid also acted as a Visiting Lecturer to the Leicester Medical School for the Patient Safety Curriculum.

Sid has a passion for systems improvement and is currently leading on a national project to co-create a Systems Improvement Practitioner programme. This work builds on the significant demand for support around systems improvement across the UK and is supported by the Health Foundation’s Q Exchange programme 2024.