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Quality and service improvement

Measurement for managers

Are you trying to get to grips with your service's performance, but you're not sure how? If you're finding it a struggle to get the right data, think it's too complicated, or maybe don't really like maths - then this session is for you.

Date Thursday, 31 October 2024 10:00 AM - 11:00 AM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details Suitable for all levels
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What you'll learn

We'll help you to be confident that you're measuring the right things in this one hour webinar. The workshop will cover:

  • How to gain control of your data
  • How to cultivate analytical support
  • How to make better decisions using your data

You'll also take away some ideas to put into practice, as well as other useful resources.

Who is this webinar for?

This webinar is for anyone who manages a service and wants to proactively use data to improve it.

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Sally Vaughan

Sally started her career as an NHS General Management Trainee in 2006, gaining an MSc in Healthcare Leadership and Management as part of this programme. She has worked in various operational management roles across mental health and acute services since then, mainly in London teaching hospitals. More recently she was the Associate Director for Surgery, Theatres, Anaesthetics and Critical Care at Frimley Health NHS Foundation Trust, successfully leading those services through the Covid pandemic surges and elective recovery phases. Sally is a qualified coach and has training in Quality Improvement methodology.

Sally supported the opening of the Heatherwood Hospital as a state of the art orthopaedic and opthalmology elective centre at Frimley Health and increased Critical Care capacity permanently as part of the post-Covid response. Her leadership and coordination of surgical services at Frimley saw some of the first 'green pathway' elective patients treated outside of London in a Covid-safe environment against a backdrop of her Trust treating the 4th highest level of Covid patients in the country.

Sally has completed the Nye Bevan Programme and she is a MBTI Step I and Step II qualified facilitator. She also has a Post-Grad Diploma in Organisational Development Practice.

Other benefits

  • A truer insight into real performance
  • Better decision-making based on data
  • A cull of unused reports