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Quality and service improvement

Driver diagrams

This one hour webinar explores driver diagrams, a powerful improvement and measurement tool, essential for anyone involved in improvement.

Date Thursday, 31 October 2024 13:30 PM - 14:30 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details Suitable for all levels
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What you'll learn

Driver diagrams can be used to aid a board level organisational strategy, all the way through to a project on a ward or in a GP surgery. Using multiple NHS examples, we will look at how they are created, how they are used as an engagement tool and how they are key to ensuring appropriate measurement for any improvement project.  

We will also explore some of the pitfalls of what not to do.  As a part of the session we will introduce you to a free NHS tool that creates driver diagrams.

Who is this webinar for?

Anyone interested in making improvements.

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Nicola Chandler

Nicola has over 30 years’ experience working in a variety of senior leadership and operational roles in the NHS. As a Director at NHS Elect, she supports teams to develop change management and quality improvement skills. Nicola has also been part of a multi-disciplinary team delivering national improvement programmes.

Nicola has been using coaching and mentoring skills throughout her professional career and holds the ILM Level 7 Diploma in Executive Coaching and Mentoring. Nicola has worked with a broad range of senior leaders from a variety of professional backgrounds in the NHS. Her empathic style quickly enables her to create a safe space in which clients share their issues. Nicola uses a broad range of coaching interventions to support her clients through professionally challenging situations enabling them to analyse, reflect, plan and achieve their potential and career objectives, using their own resourcefulness.

Nicola has an MBA and is a member of the Association for Coaching.