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Coaching & mentoring

Book club: Dealing with Difficult People from Roy Lilley

An exciting webinar full of practical tips to deal with difficult people, including the bullies, nit-pickers, manipulators and complainers who drive you mad at work.

Date Monday, 11 November 2024 14:00 PM - 15:00 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details Suitable for all levels
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This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Leanne Saddler

Leanne has worked in healthcare settings across the NHS in England, Wales and internationally. An Alumna of the NHS Graduate Management Training Scheme, she has a Masters (MSc) in Health & Public Leadership. She is an MBTI Practitioner and an EMCC Global accredited Coach.

As an operational manager, she has worked largely with challenged services and teams; leading turnaround and improvements. Leanne led her teams at her Trust in London through the Covid-19 pandemic, whilst also delivering significant improvements in staff morale, sickness absence and retention and a Trust wide digital transformation programme. Leanne was the Trust’s operational lead for the Covid-19 Vaccine Programme and SRO for SW London Mortality Management.

She completed a Global Health Research Fellowship in London; a QI Leadership Fellowship in South Africa, working with leaders including their Health Minister to improve clinical leadership development across the Country; and is currently the Partnership Lead for an HEE programme in Africa.

Robin Davis

Having worked in various senior NHS management roles, Robin combines a realistic outlook with the latest change management thinking to achieve results. He has a genuine understanding of the competing demands of operational health care management and the challenge of meaningfully engaging clinicians in quality improvement. He is an accomplished facilitator and enjoys the challenge of working with teams to bring about improvements for patients and staff. A graduate from the NHS management training scheme in 2002, he has an MSc in Health Care Policy and Management.

Robin leads the quality improvement faculty at NHS Elect and is passionate about supporting organisations to design and deliver organisation-wide QI improvement initiatives.  Robin is a trained coach and supports quality improvement coaches across the NHS.  Robin has supported hundreds of teams across the country and enjoys facilitating team away days, workshops and development sessions.  Having worked in the NHS since 1997, Robin understands the challenges NHS staff face and is excited to be leading the Happier Working Lives programme for NHS Elect, which uses quality improvement tools to improve working lives across the NHS. Robin is an expert facilitator with passion for service improvement, service redesign and coaching.

Joe Blunden

Joe is a multi-award winning marketing and communications specialist with over 15 years of experience across a range of industries. He has worked for the NHS for the past 10 years, including marketing, communications and engagement roles in both acute and community settings.

He is a compulsive learner and recently completed an MBA (Distinction), having gained a Professional Diploma in Marketing from the Chartered Institute of Marketing, a Diploma in Managing Digital Media and a degree in business.

Joe directed the successful campaign to get the NHS Choir to Christmas number one in 2015, raising over £300k for charity in the process. He also led NHS Voices in 2018, bringing together 30 celebrity singers to record a song for the NHS, which was made into a documentary by ITV.

Joe specialises in strategy development and digital communication and has extensive experience in PR, stakeholder engagement and campaign development.

Resources



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