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Quality and service improvement

Why mistakes happen? Understanding human factors

This ninety-minute webinar will introduce human factors in clinical and professional healthcare practice. It will help you to consider what human factors are, how they impact practice in your working area, and gain some insight into how some human factors can be managed. There will be opportunities for interaction and sharing perspectives and experiences throughout the session.

Date Tuesday, 08 April 2025 10:00 AM - 11:30 AM
Where Details Online Online - MS Teams
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Level Details Beginner
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What will you learn

•  To gain an appreciation of what is meant by human factors

•  To consider how human factors impact on practice, including team working

•  To gain insight into how human factors can be managed in practice

Who is this course for

This introductory session is aimed at anyone working in healthcare, whether in a clinical or non-clinical role.

Lead facilitators

Julie Combes

Julie is Deputy Director at NHS Elect, leading implementation of workforce and training innovations across healthcare systems. Julie began her NHS career as a paediatric intensive care nurse in 2000. Since 2010 she has been involved in workforce education and training undertaking senior leadership roles that support and advise health and care providers locally, regionally and nationally, more recently working for Health Education England.

She has special interest and expertise in workforce redesign and planning, inter professional education, technology enhanced learning, and human factors and ergonomics. She is an associate member of Chartered Institute of Ergonomics and Human Factors, working in partnership to integrate human factors science into healthcare. She strives to lead by creating a positive, collaborative culture through the development of a system that supports the workforce to achieve their potential.

Lydia Lofton

Lydia is an experienced workforce specialist with expertise in clinical education. She has a background as a paediatric intensive care nurse, and extensive experience in NHS hospital trusts, international healthcare systems, academic health science partnerships, and arms-length bodies.

Lydia has designed and delivered interprofessional education, developed regional education networks, and provided system-level leadership for simulation-based education and cancer workforce transformation.

In her current role, Lydia addresses workforce and education challenges by working in partnership with stakeholders in national and regional NHS systems, commissioners, and professional bodies.

Lydia is skilled at facilitating groups and supporting teams to create solutions and resolve conflict. She is a qualified mediator with the International Mediation Institute, focused on workplace and interpersonal conflict.

Lydia completed a Master of Arts in Clinical Education at King’s College London, and specialises in collaborative practice, interprofessional education, team training, human factors and ergonomics. Lydia has previously served as President of the Paediatric Simulation Society (2020-21) and member of the Executive Committee and Board of Directors (2017-2022).