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Quality and service improvement

Improve your processes with lean thinking

The focus of this webinar is to provide participants with an understanding of the Lean Thinking Methodology so that they are better equipped to apply it to their workplace. If you don’t think it is possible to make dramatic improvements where you work, this workshop will challenge your assumptions. We will cover both the practical tools and also the critical place leadership plays in facilitating successful adoption.

Date Thursday, 06 November 2025 09:30 AM - 11:00 AM
Where Details Online Online - MS Teams
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Level Details Suitable for all levels
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Radio12217 people viewed this event

What you’ll learn

  • The core principles and mindset behind Lean Thinking
  • Practical tools to identify and eliminate waste
  • How to foster continuous improvement within your team or organisation
  • The vital role of leadership in sustaining Lean initiatives

Who is this webinar for?

  • All staff involved in, or interested in, improving and redesigning services and pathways to benefit patients and colleagues
  • Managers, clinical and operational leads guiding service change
  • Improvement teams, project managers and quality leads
  • Anyone seeking practical ways to streamline processes and improve outcomes

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Nicola Chandler

Nicola has over 30 years’ experience working in a variety of senior leadership and operational roles in the NHS. As a Director at NHS Elect, she supports teams to develop change management and quality improvement skills. Nicola has also been part of a multi-disciplinary team delivering national improvement programmes.

Nicola has been using coaching and mentoring skills throughout her professional career and holds the ILM Level 7 Diploma in Executive Coaching and Mentoring. Nicola has worked with a broad range of senior leaders from a variety of professional backgrounds in the NHS. Her empathic style quickly enables her to create a safe space in which clients share their issues. Nicola uses a broad range of coaching interventions to support her clients through professionally challenging situations enabling them to analyse, reflect, plan and achieve their potential and career objectives, using their own resourcefulness.

Nicola has an MBA and is a member of the Association for Coaching.

What participants say

93%

of attendees agreed the presenters delivered the session effectively.

“Really enjoyed the history of Lean thinking, and where all the ideas/concepts came from and how they've developed over time as technology/society has changed. This gave the session a really good context before the later discussions around NHS-specific Lean thinking.”