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Leadership development & OD

How to be an inclusive leader

The expectation of leadership is changing. Societal developments and the impact of COVID-19 have brought into stronger focus the importance of inclusive leadership as an integral driver of effective organisational and system performance. The unprecedented challenges facing the NHS call for leaders to create the cultural shift towards a truly inclusive culture that values people and delivers a tangible and positive experience for all staff and patients.

Date Friday, 05 December 2025 10:00 AM - 11:15 AM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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Radio1777 people viewed this event

What you’ll learn

  • Improved understanding of the context for inclusive leadership
  • Deep dive into what inclusive leadership looks like and how to make it sustainable
  • Insight into the link between inclusive leadership, a valued workforce and delivering high-quality care

Who is this webinar for?

  • Leaders and aspiring leaders at all levels seeking to develop inclusive leadership skills
  • Managers and team leads aiming to create a more inclusive and supportive workplace culture
  • HR and organisational development professionals involved in workforce engagement and culture change
  • Anyone interested in understanding how inclusive leadership drives staff engagement, organisational performance, and high-quality patient care

Lead facilitators

Sue Kong

Sue has 30 years of operational, strategic and board experience in the NHS, largely in London and the East Midlands. She is passionate about developing young people and promoting diversity in the NHS. Sue has an MBA (distinction), specialising in marketing and is a CIM Chartered Marketer. Sue is an editorial board member for the Journal of Patient Experience (SAGE) and has presented at Warwick Business School, the Institute of Directors and the 2020 Arab Health Congress. Sue holds the ILM Level 7 Diploma in Executive Coaching and Mentoring, is a member of the Association for Coaching and is passionate about coaching and mentoring colleagues from all backgrounds and disciplines in the NHS and is also keen on researching and testing use of AI in coaching. In 2024, Sue has been recruited to sit on the selection panel for the prestigious Oxford University & Ellison Institute of Technology (EIT) Ellison Scholars programme to find and fund students who will help solve some of humanity’s most challenging and enduring problems.

Andy Mitchell

Andy is Assistant Director at NHS Elect and works across the AEC and Acute Frailty Networks.  Andrew has over 20 years’ experience in Urgent and Emergency Care, Acute Medicine and Critical Care within the NHS and internationally.

Andy initially developed his clinical career in a number of EDs as well as other acute and critical care areas, becoming a Service Lead and Advanced Nurse Practitioner.

Andy has previously developed and implemented a nurse-led AEC service and during his time with NHS ELect has worked with over 50 Trusts and other providers across the UK in optimising their SDEC offers. He has particular interests in Experience Based Design, nursing workforce and development, and Quality Improvement techniques.

In addition to his work at NHS Elect, Andy has undertaken interim strategy posts and provides consultancy to nursing agencies.  Andrew has been a visiting postgraduate lecturer in Emergency Practice and is passionate about promoting Advanced Nursing.

What participants say

91%

of attendees were overall satisfied with the session.

“A good explanation of the difference between inclusivity and diversity, lots of food for thought on what I can do better in my job. ”

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