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Quality and service improvement

Intro to quality improvement

If you're new to Quality Improvement (QI), this introductory course will get you thinking about how to make improvements to your service to benefit staff and patients.

Based around the Model for Improvement, the course contains six modules, as well as a short multiple choice quiz to test your learning. Each module will take around 60 minutes to complete, and you are welcome to work through these in one go or in bitesize chunks to suit your availability.

Duration Details 4 Hours
Course Icon 6 Modules
Event Icon Beginner
User Details Service leads
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Learning outcomes

  • An understanding of the Model for Improvement
  • Clarity on how to set the most effective aim statement
  • An understanding of the seven steps to measurement
  • Awareness of a range of tools to help diagnose problems
  • An understanding of the PDSA cycle
  • Clear evidence of why involving service users is beneficial

Who is this course for

Service leads and people working in QI.

Facilitators

Robin Davis
Director

Having worked in various senior NHS management roles, Robin combines a realistic outlook with the latest change management thinking to achieve results. He has a good understanding of the competing demands of operational health care management and the challenge of meaningfully engaging clinicians in projects. He is an accomplished facilitator and enjoys the challenge of working with clinical teams to bring about improvements for patients. Graduated from the NHS management training scheme in 2002, and he has an MSc in Health Care Policy and Management.

Joe Blunden
Director of Communications and Engagement

Joe is a multi-award winning marketing and communications specialist with over 15 years of experience across a range of industries. He has worked for the NHS for the past 10 years, including marketing, communications and engagement roles in both acute and community settings.

He is a compulsive learner and recently completed an MBA (Distinction), having gained a Professional Diploma in Marketing from the Chartered Institute of Marketing, a Diploma in Managing Digital Media and a degree in business.

Joe directed the successful campaign to get the NHS Choir to Christmas number one in 2015, raising over £300k for charity in the process. He also led NHS Voices in 2018, bringing together 30 celebrity singers to record a song for the NHS, which was made into a documentary by ITV.

Joe specialises in strategy development and digital communication and has extensive experience in PR, stakeholder engagement and campaign development.

Learning materials

  • Videos and presentations
  • Links to additional resources
  • Activities and a quiz to check learning
  • A certificate of completion

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