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Quality and service improvement

QI for managers

We all want to improve the services we provide, and we each play an important role in bringing about real improvements for our patients and the public. Managers play a critical role in all improvement work. Without their support and guidance, improvement is likely to stall or not sustain in the longer term. A manager’s role in improvement is often to “act as a problem framer, and not the problem solver” by providing the supportive environment and space for teams to make improvements. In this webinar we outline some simple tips for managers to help them be a “problem framer”, whilst doing some “myth busting” around quality improvement.

Date Tuesday, 27 October 2026 09:30 AM - 10:30 AM
Where Details Online Online - MS Teams
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What will you learn

By the end of the webinar, participants will be able to describe the role of managers as 'problem framers' in quality improvement, and identify practical strategies to support their teams in driving sustainable improvements. 

The webinar will cover: 

  • What is Quality Improvement? 
  • How to be a problem framer and not just a problem solver 
  • Myths around improvement 
  • Your role in supporting your team in improvement

 

Who is this webinar for

Anyone involved in improvement work, especially line managers, or those with management responsibility 

Lead facilitators

Sidney Beech

Sid joined NHS Elect in 2023 and has worked in both Acute and Community settings in the NHS in a range of roles including insights, patient safety, quality improvement and education. Sid is a member of the QI Faculty at NHS Elect and delivers a range of quality improvement training, workshops, strategy development and more.

Some of Sid’s recent accomplishments include leading on the national co-design of the Quality Coach Development Programme in partnership with 43 other healthcare leaders from across the UK and Ireland. This programme provides a national benchmark for QI coach capability building, and has been adopted throughout the country. Prior to this, Sid set up and delivered the first Master’s degree programme for Quality Improvement and Patient Safety in England, delivered jointly by Northampton General Hospital and the University of Northampton. As well as a Senior Lecturer for this programme, Sid also acted as a Visiting Lecturer to the Leicester Medical School for the Patient Safety Curriculum.

Sid has a passion for systems improvement and is currently leading on a national project to co-create a Systems Improvement Practitioner programme. This work builds on the significant demand for support around systems improvement across the UK and is supported by the Health Foundation’s Q Exchange programme 2024.

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.