Stategy for beginners

Mark Leyshon
This session will help you strengthen your strategic thinking skills and encourage them in others. Through case studies and practical thinking exercises, you will develop your st...

Presenting with confidence

Marian Hubbell
This 1.5-hour online workshop aims to support you in developing your ability and confidence to deliver professional presentations.It will provide practical guidance on creating p...

Flow 1 Introduction to Demand and Capacity

Mike Davidge
This interactive two-hour webinar, the first of three on this topic, will address this vital question: Why do queues form? So, if you have an interest in making your workflow...

Report writing

Mark Leyshon
This webinar is for you if you want an introduction to report writing. This session is for those with little or no training in report writing, those who have taken on a role requ...

7 steps to measurement for improvement

Mike Davidge
In this one-hour webinar, we will help you answer two important questions. Have the recent changes I've made to my service made a difference? How can I track the impact...