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Ambulatory Emergency Care (AEC)

The aim of Ambulatory Emergency Care (AEC) is to streamline clinical processes so patient care can be delivered on the same day, reducing admissions and reliance on hospital beds.

We have supported over 120 teams across the UK with training and resources to ensure AEC is a success nationally. Join our Ambulatory Emergency Care Network to rapidly expand ambulatory care services at your trust.

Request support today

Benefits of the network

Many hospital sites who are part of the AEC network have experienced benefits, including:

Rapid expansion of AEC services

With our extensive hands-on support, sites have had better outcomes for patients and greater efficiencies

Engagement and satisfaction

Staff, patients and stakeholders are included throughout the process

Staff development

We help staff develop the knowledge and experience to manage AEC effectively going forward.

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What does the programme include?

Each AEC network programme runs for 12 months. During this time participants have access to a huge range of training, resources and support, including:

Hands-on support

Including tailored guidance to ensure improvements are sustainable, on-site assistance, and one-to-one support.

Best practice

A repository of best practice from successful sites, so you can learn from others across the network.


Access to a range of tools to help you make improvements, including experience based design templates, and a ROI calculator.

Training by industry experts

Including national events, masterclasses and bite-sized webinars throughout the year.


"AEC is a cost-effective, high-quality, patient-focused service that delivers senior review for effective care."
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Jim Mackey
CEO, NHS Improvement (2016)
“Patients are really happy that they are seen, treated and discharged on the same day”
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AEC staff
“This is the best idea to happen in the NHS for a long time, because most people coming into hospital feeling unwell don’t want to be admitted"
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Case studies

Read about some of the hospital sites we've worked with, including some of the challenges addressed, what approach we used and outcomes seen as part of their improvement journey.

Take a look at our case studies >

Why work with us

The programme is delivered by an experienced team of clinicians, operational managers and improvement leaders and is made up of national collaborative events, masterclasses, site visits, webinars and on-site individual support for participating teams. Find out more about the Improvement Network team >

Get in touch

We would like to hear more about your needs. To arrange a call with one of our team, please email Deborah Thompson, Managing Director.

Contact us