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Action learning

Action learning is a long established and powerful method for developing critical-thinking, problem-solving, creative solutions and innovative practice.

Working in action learning sets, peers and leaders come together to work through organisational issues and challenges and share ideas and experience in a trusting, structured and supportive environment. Action learning sets facilitate the development of deeper relationships and personal insight for individuals, within teams and across organisations and in doing so build trust.

Benefits for organisations

Overcome challenges

Teams who can overcome challenges and work creatively together can achieve their core purpose and deliver improved services

Support culture change

Develop curiosity in your leaders and team members by encouraging people to do more asking and less telling

Get to the heart of issues

A way to get to the heart of issues, build interpersonal skills, break silos and build teams that work better together

Benefits for individuals

Improve your skills

Action learning can improve your ability to lead, listen, be present, ask insightful questions and help others

Network of support

You'll have a network of peers to rely on for support and feedback

Work through issues

Space and time to reflect and work through problems and opportunities

Apply your learning

Use the structure and principles of action learning when leading and working with your team

Introducing action learning to your organisation or system

Action learning can support leadership and team development, change initiatives or as part of a culture change programme. We'll help you identify whether Action learning is the right intervention to help you achieve your goals, and introduce it in a way that maximises take up.

Providing in-house training and development for your facilitators

We run regular experiential programmes for Action learning facilitators. Our programme prepares facilitators to work confidentiality and skillfully with Action learning sets. We also provide ongoing CPD and practice development sessions for Action learning facilitators to reflect on and grow in their practice.

Providing skillful set facilitation

Where appropriate, our experienced facilitators will be on hand to support your Action learning sets until you are ready to self-facilitate.

Get in touch

Our team offers bespoke consultancy services to both members and non-members. If you are interested in our Action learning services, please get in touch.

Portrait of Linda Keenan

Our team

Our faculty is made up highly experienced Action learning facilitators, who are also coaches, team development specialists, senior managers, clinicians, and organisational development practitioners.

Linda Keenan

Linda is a Director in the Elect Consulting team and has been with NHS Elect since 2015. She brings a background in counselling, organisation development, mediation, action-learning and team development to her coaching practice. With more than 20 years’ coaching experience she works with a range of individuals including, health sector managers, senior nurses, executives, and clinical directors. Linda has a distinct relational approach to her coaching practice, spending time at the beginning of a coaching relationship to establish rapport, understand the context, needs, drivers and best outcomes for her clients. Linda has a wide range of qualifications which support her work which include, an ILM level 7 Certificate in Executive Coaching and Mentoring, an MSc in Organisation Development from Roffey Park (University of Sussex), accredited diplomas in action learning facilitation and workplace mediation. Linda is also and a MBTI practitioner (step 1 and 2). Between 1994 and 1997 Linda undertook a post graduate qualification in person centred therapy and is a member of the Association for Coaching.

Portrait of Dr Chris Hewitt

Dr Chris Hewitt

Chris has over 30 years’ experience working in health and with NHS professionals and leaders. He has worked as a GP, medical educator and in leadership positions in NHS Trusts and at the Department of Health. He was Chief Executive of a Local Medical Committee in the Midlands and has been an Associate Dean for Health Education England.

Chris believes it is important that patients and carers are directly involved in running health and social care and he has led work on the implementation of new services, building projects and reviews of corporate and clinical governance. Chris has also worked as a medico-legal adviser and clinical complaints advisers with a leading UK medical defence organisation and continues to enjoy coaching individuals and teams with complaints handling, governance and regulatory matters and in dealing with serious allegations.

Chris trained as a mediator with Regents University in London and works to resolve conflict by finding a golden path for all parties to walk away with dignity. Chris is an accredited professional coach with the International Coaching Federation and has regular professional supervision. Chris’s skills include team facilitation, service improvement, mediation and professional coaching. Chris understands the challenges for medical leaders and the context of their work.

Portrait of Jan Samuel

Jan Samuel

Jan is an independent Leadership Consultant, qualified Coach, Team Coach and Action Learning Set facilitator with extensive senior leadership experience in the healthcare sector in both strategic and local settings.  A Chartered Physiotherapist by background, Jan has over 32 years' experience in healthcare. She has a track record of delivering results through excellent engagement and communication skills, leading large scale change across multiple settings, balancing business with quality targets, leading collaboration for successful partnership and building high performing, motivated teams. 

Jan is passionate about helping individuals and teams connect with their potential to achieve great results. She has extensive experience in supporting teams and organisations build purposeful cultures and draws on her experience in both clinical, operational and leadership roles to contextualise learning and support. Jan's last substantive NHS leadership role was Director of Service Transformation at a multi-site hospital leading system change built on strong engagement and partnership working.

Portrait of Jude Goddard

Jude Goddard

Jude is a highly skilled facilitator, coach and organisational development consultant with over 30 years of public sector service. She was Executive Director of Strategic Development and Partnerships in the NHS, taking the leading in vital modernisation programmes in North Yorkshire. Jude's behavioural science and psychotherapy training enables a strong rapport with her clients. She understands how the NHS and the wider system operations and how people work within it.  Jude uses a wider systems approach to enable senior leaders to explore the power of their effect with colleagues and within their organisation. 

As an experienced Organisational Development consultant, Jude is particularly interested in working with groups and teams. She is interested in group images - ie how the individual carries the picture of themself and the group in their mind and how that works with the pictures that others have in their minds.

Portrait of Lucky (Luqman) Rajput

Luqman (Lucky) Rajput

Lucky started his medical career in A&E, however he eventually elected to train as a GP in Boston, Lincolnshire. He joined a practice as a partner in 2006 and has worked in the NHS as a clinician for over 20 years. During this time, Lucky completed a postgraduate training in medical education and has been inolved in supporting and training GPs, as well as holding leadership positions including as an executive GP in a PCT and subsequently the CCG. Lucky completed an MSc in Coaching and Mentoring and is registered as a master practitioner with the European Mentoring and Coaching Council.

Lucky's goal is to continue to develop himself and to help and support others who wish to develop themselves. He likes to work with leaders and enjoys working on strategy and planning problems. His mission in life is to work with people and teams so that they can be more productive.

Portrait of Sheryl Pope

Sheryl Pope

Sheryl has been professionally facilitating and coaching for about 15 years and has worked with NHS Elect on a number of leadership development and strategic review programmes since 2012. Working for the NHS for 30 years, Sheryl has worked from ward to board as a therapist, manager, executive director, coach, consultant and trainer.  She also holds a post graduate diploma in Executive Coaching and Leadership Mentoring.

Sheryl has always been drawn to work that involves creating better communication and connection, from her early days as a speech therapist, to becoming an executive director of communications and strategy, latterly as a coach and facilitator. Her approach is grounded in compassion, curiosity and a healthy sense of humour.