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Management fundamentals

Chairing a productive meeting

Many NHS staff spend a huge part of their week in meetings that run over, drift off topic or don’t lead anywhere. When time is tight and diaries are full, a poorly chaired meeting can leave people frustrated and no clearer on what needs to happen next.
This session helps you run meetings that feel purposeful with clear actions.

Date Thursday, 25 June 2026 11:30 AM - 12:30 PM
Where Details Online Online - MS Teams
User Details Members:
Level Details Suitable for all levels
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Radio1479 people viewed this event

What you’ll learn

  • Deciding when a meeting is genuinely needed and how to choose the right type of meeting for the job.
  • Plan an agenda that sets clear expectations, manages time realistically and supports better decision making.
  • Manage meetings, whether they’re online or face to face.
  • Use simple techniques to involve quieter colleagues, manage dominant contributors and keep discussions productive.
  • Close the meeting with clarity, including agreed actions, ownership and what happens next.

Who is this webinar for?

Anyone who chairs or is about to chair meetings, especially if you often leave meetings feeling they could have been shorter, clearer or more inclusive.

Lead facilitators

Sue Kong

Sue has 30 years of operational, strategic and board experience in the NHS, largely in London and the East Midlands. She is passionate about developing young people and promoting diversity in the NHS. Sue has an MBA (distinction), specialising in marketing and is a CIM Chartered Marketer. Sue is an editorial board member for the Journal of Patient Experience (SAGE) and has presented at Warwick Business School, the Institute of Directors and the 2020 Arab Health Congress. Sue holds the ILM Level 7 Diploma in Executive Coaching and Mentoring, is a member of the Association for Coaching and is passionate about coaching and mentoring colleagues from all backgrounds and disciplines in the NHS and is also keen on researching and testing use of AI in coaching. In 2024, Sue has been recruited to sit on the selection panel for the prestigious Oxford University & Ellison Institute of Technology (EIT) Ellison Scholars programme to find and fund students who will help solve some of humanity’s most challenging and enduring problems.

Caroline Dove

Caroline has been CEO of NHS Elect since 2003, building a team of amazing people to provide high quality, in-house support to healthcare organisations across the country, and developing leaders to enable them to deliver improved services. Caroline joined the NHS on the National Management Training Scheme and has spent her entire career working as a leader in the NHS. She worked mainly in acute hospitals in operational and strategic management, including as an Executive Director at Chelsea and Westminster Hospital. Caroline has a passion for supporting NHS staff in delivering better care for our patients. In the 1990s she led the operational development of the UK's first treatment centre and has supported leaders for over 20 years in learning, developing and mentoring.

What participants say

93%

of attendees agreed the presenters delivered the session effectively. .

“The session was clear and straight to the point- easy to follow and I feel I will be able to implement what I’ve learnt during the session.”

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