Customer care for the internal customer (corporate staff)
Many of us work in departments or organisations that provide support to either an internal organisation customer or to a business customer like another NHS body. So how do you sell your services and present yourself as a credible provider of support services? How do you deal with angry colleagues because of an error you have made or another department has made?
This masterclass will apply marketing and customer care techniques to the internal customer and help you raise the profile and delivery of your services and improve on the reputation of your department / function. Please note, this workshop can only be booked for teams and organisations.