Empathetic communications over the phone
The pandemic has changed what we know as good empathetic communications with patients, family and carers. We have swapped closeness and empathetic touch with distance and virtual. But the core premise to good patient experience is combining great clinical outcomes with empathetic, personalised care and communications. As Maya Angelou once said ‘…people will forget what you said, people will forget what you did, but people will never forget how you made them feel’. Please note, this workshop can only be booked for teams and organisations.