Improving the patient experience workshop overview
The pandemic changed what we know as good empathetic communications with patients, family and carers. We have swapped closeness and empathetic touch with distance and virtual.
As Maya Angelou once said ‘…people will forget what you said, people will forget what you did, but people will never forget how you made them feel’. This course takes you on an emotional journey of reflection and seeing the patient experience from a different perspective from our own. It will inspire you to do better, share your experiences, create empathetic teams and re-engage on the reasons why you applied to work in the national health service. Please note, this workshop can only be booked for teams and organisations.