Measurement for improvement workshop overview
You might be undertaking a project to improve an aspect of the service you provide and are being challenged to demonstrate the impact. How can you do this? Or maybe your current performance report is more confusing than enlightening and you spend a lot of time in meetings arguing the toss. How can you really know whether things are getting worse or better?
Whichever your situation, this session will take you through a robust process to ensure that you are measuring the right things in the right way. Please note, this workshop can only be booked for teams and organisations.