Skip to main content
Quality and service improvement

Flow 3: Capacity planning

Part three of our Flow series. This one-hour webinar will help you audit your existing process and introduce you to the key steps in ensuring you have the right capacity to meet the demands on your service.

Date Thursday, 12 December 2024 09:30 AM - 10:45 AM
Where Details Online Online - MS Teams
User Details Members:
Level Details Intermediate
Sign In
Radio15 people viewed this event
This event has already taken place, but you can watch the recording and download resources below.

What you'll learn

Are you struggling to work out what capacity you need?  Fed up that your current approach doesn’t seem to work well?

The key is to move from seeing capacity planning as an annual chore and instead regard it as an opportunity to design your service to flow nicely. This interactive one-hour webinar will help you audit your existing process - what do you mean you don’t have one? – and introduce you to the key steps in ensuring you have the right capacity to meet the demands on your service.

The workshop will cover:  

  • The four stages in capacity planning
  • Guidance on getting the right data
  • The importance of flow maps and process templates
  • The process for getting the right capacity
  • Monitoring your results

Who is the webinar for?

This programme is recommended for those managing a team or a service who want to improve their approach to planning capacity.  To get the most out of this webinar, it is advisable to first attend the two other webinars in this series.  However, you will get some benefits if you haven’t been able to do so.  

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Nicola Chandler

Nicola has over 30 years’ experience working in a variety of senior leadership and operational roles in the NHS. As a Director at NHS Elect, she supports teams to develop change management and quality improvement skills. Nicola has also been part of a multi-disciplinary team delivering national improvement programmes.

Nicola has been using coaching and mentoring skills throughout her professional career and holds the ILM Level 7 Diploma in Executive Coaching and Mentoring. Nicola has worked with a broad range of senior leaders from a variety of professional backgrounds in the NHS. Her empathic style quickly enables her to create a safe space in which clients share their issues. Nicola uses a broad range of coaching interventions to support her clients through professionally challenging situations enabling them to analyse, reflect, plan and achieve their potential and career objectives, using their own resourcefulness.

Nicola has an MBA and is a member of the Association for Coaching.