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Learn a new skill

How to handle a difficult conversation

Whether it’s addressing a tricky work issue, giving feedback, or navigating a tough personal discussion – difficult conversations can feel overwhelming. But with the right approach, they don’t have to be.

 

Date Friday, 02 May 2025 00:00 AM - 01:00 AM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details Suitable for all levels
This event has already taken place, but you can watch the recording and download resources below.

Lead facilitators

Gareth Corser

Prior to joining the NHS, Gareth worked in the commercial sector and has a strong marketing background. Gareth has worked at a senior level in acute, community and primary care settings and was previously Executive Director of Strategy at Poole Hospital NHS Foundation Trust and at West Suffolk NHS Foundation Trust. He has a strong track record of successfully leading complex initiatives and has led on a number of significant strategic and commercial projects including corporate and clinical strategy development. Gareth’s expertise ranges across leadership development, strategic planning, system-thinking, project management, the impact of mindset and commercial skills. His passion is to help create an environment where leadership is inspired by kindness and compassion, where individuals and teams hold themselves accountable for their impact on others and where leaders see their role as being to create leaders not followers.

Recent assignments for Gareth have included, the facilitation of board development sessions, designing and delivering various leadership programmes, assisting organisational strategic reviews, and supporting transformation programmes.

Gareth is experienced in working with members on tender responses, patient & commercial strategies, approaches to mergers and acquisitions, fundraising strategies, community service benchmarking.

Help us raise money for four amazing charities

This session is part of our special charity webathon, offering 24 hours of free learning for NHS staff as a thank you for everything you do.

If you’re able to, we kindly ask for a small voluntary donation. All the funds will go directly to four incredible charities supporting people through life’s toughest moments.

Donate now

Recording