This is the third in the series of webinars on flow, demand and capacity. Whereas the previous webinars concentrated on why queues occur and how to address them, this webinar takes the view that prevention is better than cure.
Struggling to work out what capacity you need? Fed up that your current approach doesn’t seem to work terribly well? The key is to move from seeing capacity planning as an annual chore and instead regard it as an opportunity to design your service to flow nicely. This interactive one-hour webinar will help you audit your existing process - what do you mean you don’t have one? – and introduce you to the key steps in ensuring you have the right capacity to meet the demands on your service.