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Quality and service improvement

Intro to quality improvement

If you're new to Quality Improvement (QI), this introductory course will get you thinking about how to make improvements to your service to benefit staff and patients.

Based around the Model for Improvement, the course contains six modules, as well as a short multiple choice quiz to test your learning. Each module will take around 60 minutes to complete, and you are welcome to work through these in one go or in bitesize chunks to suit your availability.

Duration Details 4 Hours
Course Icon 6 Modules
Event Icon Beginner
User Details Service leads

Learning outcomes

  • An understanding of the Model for Improvement
  • Clarity on how to set the most effective aim statement
  • An understanding of the seven steps to measurement
  • Awareness of a range of tools to help diagnose problems
  • An understanding of the PDSA cycle
  • Clear evidence of why involving service users is beneficial

Who is this course for

Service leads and people working in QI.

Facilitators

Robin Davis
Director

Having worked in various senior NHS management roles, Robin combines a realistic outlook with the latest change management thinking to achieve results. He has...

Joe Blunden
Director of Communications and Engagement

Joe is a multi-award winning marketing and communications specialist with over 15 years of experience across a range of industries. He has worked...

Learning materials

  • Videos and presentations
  • Links to additional resources
  • Activities and a quiz to check learning
  • A certificate of completion