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Quality and service improvement

Measurement for improvement

This measurement for improvement guide will help you work through the 7 steps to measurement for improvement and allow you to apply these principles to your own improvement projects. 
The 7 steps were designed to provide a structure through which you can effectively use measurement to drive improvement. Measurement is an essential part of any quality improvement project, as it allows us to know whether our changes are resulting in improvements.
 
Measurement for improvement is not linear, and how you apply the seven steps will depend upon the phase of your quality improvement project. 
Duration Details 4 Hours
Course Icon 6 Modules
Event Icon Suitable for all levels
User Details Service leads
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What you'll learn

  • How to set an effective aim
  • How to choose appropriate measures
  • How to define measures
  • How to collect data
  • How to analyse and present data

Who is this course for

This course will be particularly useful for service leads, as well as anyone who needs to present data.

Facilitators

Alice Clayton
Data Protection Officer and Quality Improvement and Measurement Associate

Alice joined NHS Elect in September 2018. During this time, Alice has been working with NHS organisations across a range of NHS Elect’s Improvement Networks to provide measurement and quality improvement expertise. As part of this work, Alice has developed a strong interest in improving patient and staff experience, using techniques such as Experience Based Design to measure current experience and understand potential improvements. This has led to the publication of two large scale studies looking at patient and staff experience across the NHS.

While working at NHS Elect, Alice developed her skills in data protection and obtained a Data Protection Practitioner qualification. Alice now holds the role of Data Protection Officer at NHS Elect, and is responsible for monitoring compliance with GDPR and current data protection laws, including managing internal data protection activities, advising on data protection impact assessments, and staff training.

Matt Tite
Director

For the last 19 years Matt has spent most of his time directly supporting healthcare organisations, working with clinical staff, board members, directs and operational managers.  Designing, promoting and supporting the delivery of products and services, such as the national analyst training programme (a 12 day course run over 6 months), the development of an improvement faculty in NHS Lothian and developing QI doctors in the Wessex Deanery, amongst many others. 

As an improvement analyst he has extensively enjoyed helping teams and individuals apply measurement for Improvement techniques within a variety of clinal areas to identify areas of concern / interest.  This process includes, assisting teams gather the correct data and appreciate variation, and spot any signals from the ‘noise’ in the system.  Linking this to return on investment principles is often a great tool to help with the change management. 

He has worked for the Acute Frailty Network (AFN) for the last 5 years, and SCFN for the last two years.  He presents at all the national events, runs the measurement masterclasses and created the tools that the sites use to understand if they have made any improvement.  He provides strategic advice on programme development and operational support to AFN and SCFN sites. 

Learning materials

  • Videos and presentations
  • Links to additional resources
  • Activities to check learning
  • A certificate of completion

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