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Quality and service improvement

Flow 3 Capacity Planning

Part three of our Flow series. This one-hour webinar will help you audit your existing process and introduce you to the key steps in ensuring you have the right capacity to meet the demands on your service.

Date Thursday, 06 February 2025 14:30 PM - 16:00 PM
Where Details Online Online - MS Teams
User Details Members: Free
Level Details Intermediate
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What you'll learn

Are you struggling to work out what capacity you need?  Fed up that your current approach doesn’t seem to work well?

The key is to move from seeing capacity planning as an annual chore and instead regard it as an opportunity to design your service to flow nicely. This interactive one-hour webinar will help you audit your existing process - what do you mean you don’t have one? – and introduce you to the key steps in ensuring you have the right capacity to meet the demands on your service.

The workshop will cover:  

  • The four stages in capacity planning
  • Guidance on getting the right data
  • The importance of flow maps and process templates
  • The process for getting the right capacity
  • Monitoring your results

Who is the webinar for?

This programme is recommended for those managing a team or a service who want to improve their approach to planning capacity.  To get the most out of this webinar, it is advisable to first attend the two other webinars in this series.  However, you will get some benefits if you haven’t been able to do so.  

Lead facilitators

Mike Davidge

Mike Davidge retired from the UK National Health Service in August 2017 which he originally joined in 1979 from the manufacturing industry. In the early 1980's he was jointly responsible for creating the first national performance indicators in England and between 1986 and 1992 pioneered reduced waiting times in England and Wales. He became the Analysis Director for the NHS Modernisation Agency in 2001 and left the MA in February 2005 to take up a role as Director of Analysis & Modelling within the Leeds health economy. He became Head of Measurement at the NHS Institute for Innovation and Improvement in 2009 until its closure in March 2013 when he obtained a post of Director with NHS Elect. He was also Senior Improvement Advisor for the 1000 Lives team in NHS Wales from 2008-2013 and then Head of Improvement Methodology in its successor, 1000 Lives Improvement until August 2015. He set up his own private company, M and L Partnership Ltd, in September 2012 to pursue invitations for work that were outside the scope of his NHS employment. He currently has clients in England, Wales, Scandinavia and Australasia.

Robin Davis

Having worked in various senior NHS management roles, Robin combines a realistic outlook with the latest change management thinking to achieve results. He has a genuine understanding of the competing demands of operational health care management and the challenge of meaningfully engaging clinicians in quality improvement. He is an accomplished facilitator and enjoys the challenge of working with teams to bring about improvements for patients and staff. A graduate from the NHS management training scheme in 2002, he has an MSc in Health Care Policy and Management.

Robin leads the quality improvement faculty at NHS Elect and is passionate about supporting organisations to design and deliver organisation-wide QI improvement initiatives.  Robin is a trained coach and supports quality improvement coaches across the NHS.  Robin has supported hundreds of teams across the country and enjoys facilitating team away days, workshops and development sessions.  Having worked in the NHS since 1997, Robin understands the challenges NHS staff face and is excited to be leading the Happier Working Lives programme for NHS Elect, which uses quality improvement tools to improve working lives across the NHS. Robin is an expert facilitator with passion for service improvement, service redesign and coaching.